Our roots as true connoisseurs of the Estate Management service industry stems from the real-life experiences of our founder Sam Palmer and his own personal team of staff. Having lived in the largest residential home in the United States, colloquially known as ‘The Manor’. Located in Holmby Hills and built by Aaron Spelling, The Manor is a 56,000 sq. ft. luxury estate boasting over 120 various rooms.
With a presence more akin to a large boutique hotel, The Manor commanded a serious arsenal of staff just to keep up with the maintenance and operations of the property,let alone to secure and simplify the lives of Sam and his family. With the enormous level of detail required to maintain the property, staff across all facets of Estate Management were employed at The Manor from 2017 to 2019, including estate managers, full-time security, live-in housekeepers, chefs, nannies, personal assistants, grounds managers, landscapers, drivers, and on-demand talent for esthetician, massage, makeup and dog walking services.
The process of hiring, interacting with, living with, and in some cases terminating services with all different types of talent across the Estate Management industry taught Sam and the other members of our leadership team the very intricate nuances of building an effective, efficient team with low turnover, and a high degree of commitment and respect for the families whose lives they manage on a day-to-day basis. We believe that our ability to understand our clients’ needs, desires and lifestyles makes us more prepared and experienced in hiring the right people with the right qualifications than any other agency in this industry.
Our unique experience-based approach to staffing means that we understand the common details that many agencies miss when building a team, due to their lack of first-hand experience living with the talent. These discoveries have led us to a problem-avoidance approach to our selection process, based on the following areas of turnover we’ve experienced in our own homes over the years:
The unfortunate truth across many industries is that there is an assumption in the world of Estate Management that the bigger the home, the bigger the wallet. As such, especially living in a nearly 60,000 sq. ft. home, our founder is especially used to hearing one price over the phone, and then watching that number magically double, triple, or even quadruple after the agent drives through the front gates. Sam’s family is used to viewing all pricing with a critical eye. Given the assumptions in the industry, when one is perceived as having unlimited payroll price gouging often occurs. It is this scrutiny and understanding of the true costs of the various services a home and family needs that allows us to provide truly cost-effective, fair pricing for our clients. If we wouldn’t pay it, we don’t expect you to.
It is the promise of every agency in the Estate Management industry to provide their clients with top-notch butlers, housekeepers, drivers, security, and every member of staff imaginable. The sad truth, however, is that often times, the brokers at these agencies have never truly lived with staff themselves, and they don’t understand the nuances of everything from privacy and personal space, to the level of service required to truly make the client’s at-home life as seamless as it possibly can be. All of our founders have had to deal with the unfortunate and difficult act of terminating a team member’s employment, but it’s lead each and every one of us to having a better understanding of the preliminary signs of a bad fit, so that we can take pre-emptive actions to avoid picking the wrong people. If we wouldn’t hire them for our own homes, we don’t expect you to.
Safety & Security
Nowadays, a clean return of a background check simply isn’t enough anymore to ensure that you’re letting the right people into the most intimate setting of your world – your home. Our team has experienced first-hand every nightmare scenario imaginable; from theft, to privacy concerns, to in-fighting and team discourse. Our process of vetting the talent we assign to our clients’ homes is rigorous and thorough, and is the only methodology we trust for a celebrity, high net worth person, or the children and families of our clients. If we wouldn’t feel safe with them in our own homes, we don’t expect you to.
A common flaw our management has seen both in our personal lives, and in the Estate Management staffing industry in general, is the creation of huge teams that have dozens of redundancies that can cost the client tens of thousands of dollars per year – or even per month. There is a misconception that bigger is always better when it comes to a Estate Management team – we believe this to be fundamentally untrue. While we do work with many clients who live in massive homes with massive upkeep and a true need for a large staff, one of our unique abilities related to our experience is our deep understanding of efficiency. Our goal is to develop a lean team, where no team member is left without a true purpose or function due to redundancies in staffing. On the flip side, we’re also well-versed enough to understand when a team is too small for the client’s needs – with a driver doing the dog-walking and a housekeeper doing the cooking. We know how to build a team that is appropriately sized for your family’s needs. If we don’t see a need for certain functions, we don’t expect you to.
This agency has undeniable knowledge of the Market
Thank you Staffing Properties for helping us find our amazing house manager. This agency has undeniable knowledge of the market and provided fantastic service.
Great for finding a great match for me
Staffing Properties are professional, caring, and have access to the best clients and staff. They were really great at finding the best match.
Staffing Properties are professional, caring and have access to the best clients and staff. They were really great at finding the best match for me. There are a lot of staffing agencies in LA but Staffing Properties are the best! They got me placed with a wonderful family. I highly recommend them.
I have been an Estate Manger with over 10 years of experience, while looking for a new opportunity I applied to a job posting on a Saturday, by Monday morning I was contacted by Sam Palmer of Staffing Properties. We had a lengthy conversation and arranged to meet the following day. I had been registered with almost every domestic staffing agency in ...
I would highly recommended Staffing Properties to anyone who is looking to gain employment in the private sector. They were very instrumental in guiding and preparing me before meeting with clients, and they kept me informed every step along the way. Because of their efforts and connections, I am now happily employed as an Estate Manager.